Our work

The mission of the Department of Veterans Affairs (VA), Office of Information Technology (OI&T) is to provide benefits and services to Veterans of the United States. In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. The Army National Guard (ARNG) Bureau, established in 1636, is the oldest component of the U.S. Armed Forces and serves as the primary combat reserve of the U.S. Army. The Army National Guard is governor-responsive and ready to defend the homeland anytime and anywhere. They have helped communities recover from natural disasters, pandemics and civil disturbances for nearly four centuries. Combining civilian-acquired skills and experiences with their combat training, Army National Guard Soldiers bring rich and unique capabilities to the Joint Force.

01. Department of Veteran Affairs BAM PMO & Technical Support

VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals. The VA OI&T Enterprise Program Management Office (EPMO), Benefits Appeals and Memorial (BAM) Portfolio delivers world-class, veteran-centric capabilities that provide secure, seamless delivery of benefits and services to Veterans and their families. The BAM portfolio consists of a variety of products, programs, and projects that deliver Veteran-centric technology solutions that are available, adaptable, secure, and cost-effective.
Effective September 1, 2019, EPMO has adopted a Product Line Management (PLM) model which will complement the Development Security Operations (DevSecOps) approach to product management, software delivery, and overall IT support. DevSecOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. This recent organizational transformation included absorption of Benefits Product Support (BPS) and portions of the former Corporate Product Support, which were both previously part of Technology Readiness Support (TRS). As a result, the number of projects and products to be supported has expanded and is expected to further change.
BAM Portfolio development projects and sustainment activities currently follow the Veteranfocused Integration Process (VIP) framework. VIP is a Lean-Agile framework that services the interest of Veterans through the efficient streamlining of activities that occur within the enterprise for the development and management of IT. The VIP framework unifies and streamlines IT delivery oversight and delivers IT products more efficiently, securely and predictably.

02. Veterans Experience Technical Platform Services (VETPS) PMO Support

The Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), EPMO Veterans Experience Services (VES) Portfolio currently includes the following product lines:
  • IT Infrastructure and Services.
  • Data Analytics and Knowledge Management.
  • Cyber Security and Access Services.
  • Trusted Information Sharing.
  • Platform Management.
  • End User Operations.
  • Contact Center.
  • Eligibility and Enrollment;
  • Customer Master Data Management.
EPMO Portfolio is a critical component of furthering VA OI&T’s maturity of a DevSecOps structure given its feature role in bringing together data services infrastructure for the development communities and systems operations from the maintenance infrastructure areas. Given this close connection, EPMO Portfolio plays a prominent part in also delivering the program management office support aiding the development and implementation of DevSecOps processes at the VA.

National Guard Bureau Administrative and Business Services II (ABS II) Support

Army National Guard (ARNG) requires consolidated contract support for Herbert R. Temple Army National Guard Readiness Center (TARC) supporting various divisions and directorates including Chief of Staff Contract Management Branch (CSO-C), Chief of Staff Secretary of the General Staff (SGS) (CSO-S), and the National Guard Bureau Office of Diversity, Equity, and Inclusion Office (NGB-DEI). A&E supports the enhancement of ARNG Administrative and Business Services II (ABS II) capabilities and the States and Territories with cost-effective and added-value deliverables.          

DEI quantitative and qualitative baseline analysis is critical to the strategic trends research for the NGB-DEI Office as the projections provide demographic analysis and trends, tracks the measures listed in the NGB Diversity Strategic Plan, and assists decision-makers as to how DEI can become a vital element in our nation’s security. DEI’s role is essential in attracting, recruiting, developing, and retaining a quality workforce (IAW Executive Order 13583).  The SGS CSO-S provides technical writing, expert-level editing, formatting, knowledge management, instructional design, and SME support to the office SOP as well as other pertinent support functions to progress the ARNG mission enterprise-wide and contribute to impactful changes to the SGS’s processes, operations, and strategic planning. Our Team will focus on format, style, grammar, and tone while researching, clarifying, writing, and designing printed material for mass distribution that may be used on official websites, e-mails, announcements, and reports while confidently using regulations and policies that include: ARNG Memo 25-52, Staff Action Process and Correspondence Policies and Procedures; NGR 25-1, All States Memorandums; NGB Memo 10-5, Organization and Functions of the National Guard Bureau; Army Regulation (AR) 25-50, Preparing and Managing Correspondence; AR 25-51, Official Mail and Distribution Management; AR 10-5, Organizations and Functions, Headquarters Department of the Army; and other guidelines related to managing official correspondence.

CoS Contract Project Analyst recommends and improves the in-out processing policies and procedures by supporting the analysis of management processes and systems while providing desk-side training to government sponsors for all new contractors. They support the Branch Chief with evaluating and implementing administrative and technical aspects of ARNG contracts using various systems, such as GFEBS, TASS, and DISS. They will support the branch chief by participating as a member of a cross-functional team to analyze processes for improvement for the contractor in/out processing for NGB.  CoS Contract Project Analyst will collect data, guides, instructions, and related regulations from the government and compile all CSO-C SOPSs for internal and external use.