Our work
The mission of the Department of Veterans Affairs (VA), Office of Information Technology (OI&T) is to provide benefits and services to Veterans of the United States. In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner.
01. Department of Veteran Affairs BAM PMO & Technical Support
VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals. The VA OI&T Enterprise Program Management Office (EPMO), Benefits Appeals and Memorial (BAM) Portfolio delivers world-class, veteran-centric capabilities that provide secure, seamless delivery of benefits and services to Veterans and their families. The BAM portfolio consists of a variety of products, programs, and projects that deliver Veteran-centric technology solutions that are available, adaptable, secure, and cost-effective.
Effective September 1, 2019, EPMO has adopted a Product Line Management (PLM) model which will complement the Development Security Operations (DevSecOps) approach to product management, software delivery, and overall IT support. DevSecOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. This recent organizational transformation included absorption of Benefits Product Support (BPS) and portions of the former Corporate Product Support, which were both previously part of Technology Readiness Support (TRS). As a result, the number of projects and products to be supported has expanded and is expected to further change.
BAM Portfolio development projects and sustainment activities currently follow the Veteranfocused Integration Process (VIP) framework. VIP is a Lean-Agile framework that services the interest of Veterans through the efficient streamlining of activities that occur within the enterprise for the development and management of IT. The VIP framework unifies and streamlines IT delivery oversight and delivers IT products more efficiently, securely and predictably.
02. Veterans Experience Technical Platform Services (VETPS) PMO Support
The Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), EPMO Veterans Experience Services (VES) Portfolio currently includes the following product lines:
- IT Infrastructure and Services.
- Data Analytics and Knowledge Management.
- Cyber Security and Access Services.
- Trusted Information Sharing.
- Platform Management.
- End User Operations.
- Contact Center.
- Eligibility and Enrollment;
- Customer Master Data Management.
EPMO Portfolio is a critical component of furthering VA OI&T’s maturity of a DevSecOps structure given its feature role in bringing together data services infrastructure for the development communities and systems operations from the maintenance infrastructure areas. Given this close connection, EPMO Portfolio plays a prominent part in also delivering the program management office support aiding the development and implementation of DevSecOps processes at the VA.
